Refund policy

Returns & Refund Policy

At ShopVybe, all products are made-to-order. Therefore, we do not accept returns or refunds except in cases of manufacturing defects, damaged items, or incorrect products received.

Eligibility for Replacement / Refund

You are eligible only if:

The product is misprinted, damaged, or defective, or
You received a wrong item

Reporting an Issue

You must report the issue within 4 days (96 hours) of delivery
Email us at contact@shopvybe.in

Please include:

Order ID
Clear unboxing video (mandatory)
Photos of the product showing the issue
Images of original packaging

⚠️ Claims without proper unboxing video and images may not be eligible for replacement or refund.

Resolution Process

All requests are reviewed and verified with our production partner
If approved, we will offer:
- Replacement, or
- Refund (only if replacement is not possible)

Refunds (if approved) will be processed within 7–10 business days after approval.

Return Shipping

If a return is required, a ₹100 shipping & handling fee will be applicable
Returns are accepted only after approval
Items sent without prior approval will not be accepted

Non-Returnable Cases

We do not accept returns or refunds for:

Incorrect size ordered by the customer
Change of mind
Minor color differences (due to screen vs print variations)
Damage caused while opening the package
Requests made after 4 days of delivery

For size-related issues without defects, a new order must be placed at your own cost.

Important Notes

If the package appears damaged at delivery, please mention it to the courier while receiving
For size discrepancies, measurement photos must be provided
Slight color variation may occur due to DTG (Direct-to-Garment) printing process